Privacy Policy for IberLoom Language Academy

At IberLoom Language Academy, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by IberLoom Language Academy and how we use it. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Spain.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The personal data we collect may include:

• Personal Identification Information: Name, email address, phone number, physical address, and other contact details when you register for a service, fill out a form, request information, or engage with our online platform.
• Demographic Information: While not always collected, we may ask for your age, gender, nationality, or mother tongue to tailor our Spanish language services to your specific needs.
• Academic and Professional Information: Information about your current language proficiency, learning goals, academic background, or professional context to create customized learning plans or corporate training solutions.
• Payment Information: Details necessary for processing payments for our services, such as credit card numbers or bank account details. This information is processed securely by third-party payment processors.
• Usage Data: Information about how you access and use our online platform, such as IP address, browser type, browser version, pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Your Information

IberLoom Language Academy uses the collected data for various purposes:

• To provide and maintain our language services, including one-on-one tutoring, group classes, and corporate training.
• To personalize your learning experience and develop customized learning plans.
• To manage your registrations and participation in our programs, including exam preparation for DELE and SIELE.
• To process transactions and provide billing information related to our services.
• To communicate with you, respond to inquiries, and provide customer support.
• To improve and optimize our online platform and service offerings.
• To monitor the usage of our service and detect, prevent, and address technical issues.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data Under GDPR

We will only process your personal data where we have a lawful basis to do so, including:

• Consent: Where you have given explicit consent for the processing of your personal data for one or more specific purposes.
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which IberLoom Language Academy is subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by IberLoom Language Academy or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Retention

IberLoom Language Academy will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Disclosure of Data

We may share your data with trusted third parties who assist us in operating our online platform, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. This includes:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
• Business Transfers: If IberLoom Language Academy is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: IberLoom Language Academy may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of IberLoom Language Academy; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; protect against legal liability.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. IberLoom Language Academy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where IberLoom Language Academy relied on your consent to process your personal data.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: 3158 Calle de Alcalá, Floor 4, Madrid, Community of Madrid, 28014, Spain